For orders placed before 7am AEDT, we aim to process them the same business day. Orders placed after 11am AEDT will be processed on the next business day.

During promotional events or new product launches, processing times may be slightly longer.

All Petuxury orders are carefully hand-picked and packed with love from our team.

At Petuxury, we offer you the option of a refund or a store credit on full-priced items, subject to the following conditions:

• Items must be returned in their original condition and packaging—unused, unwashed, and with all tags intact.
• Customers are responsible for the return shipping method and any associated costs.
• Sale items are not eligible for refunds due to a change of mind.